When I first started with BNI, Hazel would stand up, she would deliver her 60 seconds and I thought there was no way I would need their services. That all changed when one awkward customer was not happy with my terms and conditions on my contract for replacement windows – as it turns out, they were not good enough, and also out of date! Hazel came to the rescue and in no time had my new T&C’s done. I had to go to her office for us to read through and to make any changes that I wanted. Again, this sounds like something no sane person could possibly enjoy, but this wasn’t bad at all, in fact very interesting and I learned a lot! I got offered a Bronze, Silver, or Gold package, I picked the Bronze, the cheapest and covered what I needed – I won’t have any more need for BEB’s services? Within a couple of weeks, I was back on the phone to Hazel, as my guarantee needed updating, and again without any fuss, this was done and I had happy customers again. I was upgraded to the Silver package, and included in all packages is the promise that Hazel is on the end of a phone to offer any legal or T&C’s advice you might need, and I know this to be true, because I have pestered her many times. I would recommend BEB Consultancy in a heartbeat. They have truly been my Guardian Angels!
John Duffy
