The moment I approached you with a rather unusual contract query regarding cancelled skydive, you immediately made me feel supported and at ease.
After three previous attempts on my part to request a refund from this company, I asked if you could possibly identify any flaws in their Terms and Conditions. You were very thorough and kindly put together a letter requesting a refund with the information gathered. Although this was also rejected, out of your own kindness you helped me draft an application for Small Claims, which was finally a success. I received a refund of £433 out of the £500 that I had paid to the company. I am so grateful and relieved that we pursued the case even though it has taken 8 months to resolve, it was worth it. With a wedding to plan every penny counts and I was so impressed by the care and consideration you gave to the matter by really coming to my aid. I would happily recommend BEB Consultancy as a company that cares.