I wanted to write and thank you for the work that yourself and Hazel have put in to deliver the contract documentation that you have on our behalf. I know that one of the reasons the “root and branch” overhaul had been put off for so long was the concerns held within the business that the whole thing would be too expensive, too disruptive, too demanding on the time of the staff and would lead to “too much legalese” – probably based on standard documentation. It is to the enormous credit of your business (most particularly, both of you), that all those fears have been overcome and you are now seen by the Directors and staff as trusted advisors to ourselves, who “get what we do”, are approachable – are are “there” in the background to assist us, as and when required, both in a practical sense and through the trust you had developed leading to our ongoing planned support arrangement. I know it is a view shared by all at ACS that you deserve the success and hopefully continued growth of the business that you are striving for.
Neil Moran, ACS (UK) Ltd
