These uncertain times have forced business owners to start thinking differently, whether that is by changing the way they are working, no office working for example and adapting to working from home. Many businesses are also thinking of ways they can continue trading whilst we are social distancing. A business like ours for example can be done remotely, technology allows us to continue trading and being able to offer the same service that we always have. The training side, which is usually face to face is now being moved online and this is what this blog is about.
Business is still going on, there are still many businesses still trading and the majority of this is online. Granted revenue may be taking a dip, that is inevitable but perhaps the quieter times could be used to ensure you have all your ducks in a row. Make sure that your current terms and conditions reflect your actual business, have there been changes recently irrespective of the pandemic?
The absolute beauty of moving your business online and trading virtually is that you can do this from anywhere, you could be in the Caribbean, in your holiday home, or continuing working in your kitchen. The latter is the most likely for the foreseeable though. There are many other benefits, like reducing overhead costs, and the internet has the power to really make your business blow!
There are many experts that can help with the technical side of moving your business online or even starting your online business. There are also business coaches that can guide you in this process etc. However, we are here to advise on making sure your terms and conditions reflect the ‘virtual side of your business.’
What ever industry your business is in it is crucial to protect those transactions with terms and conditions.
Not having any terms and conditions is the first big mistake most make. Without them you are effectively trading on trust, trading remotely increases those risks further. Then some businesses will often use a free template or steal somebody else’s terms without knowing how good they are, which are often outdated and no longer enforceable. On top of that, they won’t match your business processes, which is fundamental should you wish to rely on them. Many people find something incredibly standardised and will not tailor it to their business. You won’t be protected in a law court if your terms do not represent your processes. Remember no two businesses are the same!
Having a well-written set of terms & conditions will fully protect your position should any problems arise. Think about who would be your most awkward customers and how would you respond to them if they had an issue with any sale. Your terms become your go to guide should you deal with a complaint. Increasing the number of sales, which of course is the aim, will increase the chances of encountering problems.
At BEB we offer a free consultation to anyone who has found themselves needing to amend their services during the pandemic. It is completely without obligation and we are happy to advise on your risks and responsibilities.